![]() ![]() I have invested a huge amount of money and time into Prodigi, ordering sample prints and trying to get the system to work. The responses from Prodigi have been lukewarm at best, polite but vague, with vague apologies that do not allow for the issues to be adequately addressed. ![]() It is not fair to send items from any location they feel like as it means that my customers may face unexpected charges, I find it unacceptable that I have no influence over this, it's bad enough that customers would have to pay shipping for each item individually, let alone that customs fees can pop up without warning. This is not 'local' fulfillment, this is ridiculous. To add to this, I've just had to pay over 16 euros in customs and DHL fees because a recent shipment was sent to me from the UK somehow via Sweden (to Germany). I cannot launch my shop until the carrier fees are correctly calculated and I've been left hanging. ![]() I've been having issues with my Shipping Calculator, I contacted Prodigi about this on the 23rd November, it's now the 9th December and nothing has happened. I've had to order sets of prints four times now as they continue to arrive in an unusable condition, it's still ongoing and I'm still waiting for the next attempt to arrive (correction: the fourth set of reprints arrived, also damaged, exactly the same as before). ![]() Absolutely appalling service, I've never known anything like it. Definitely my go to shop for plant supplies now.DO NOT RECOMMEND. The pipette for measuring the correct amount was such a great inclusion, and the personalised message on the package was very cool. Website is such a wealth of information and the email with instructions for use after my purchase was fantastic. "By far the best customer care I've had in a long time. Very happy with my purchase, very happy with the product information provided and very happy with the quick shipping and great packaging. This however is not the case with Anna from Love that Leaf. Something that is lost nowadays, is customer service. A lot of lovely people helped me along my plant journey, and I want to pay it forward. I'm here for support and advice anytime, even if you haven't bought from me yet. When you choose to buy from a registered NZ business (like me), you're also covered by the Consumer Guarantees Act, unlike overseas purchases or private sales, where you can end up stuck with no rights if anything arrives damaged or stops working. I stand by everything I sell and will always help put right anything that goes wrong. I'LL PUT IT RIGHT + CONSUMER GUARANTEES ACT If you order before 7pm Sunday through Thursday, your order will be normally be on the courier the next morning. You'll also get your goodies super fast. Everything showing in stock on the website is right here, in stock, ready to ship to you. When you buy from me you're supporting a local, small, family business. Love That Leaf is a registered NZ business, based in Auckland. Excellent service and super fast delivery." Rob Gordon 5 stars! Don’t hesitate to order from Love That Leaf. I’ve bought a couple of times so far and on both occasions Anna has been more helpful than I could possibly wish for. "I can’t recommend love that leaf highly enough. will definitely use you again and again and again. Keep in mind things like extreme weather can cause delays. Some regions take longer (3 to 4 working days is normally the longest), depending on where you're based (I'm based in Auckland). Zoom zoom! Fri, Sat & Sun orders leave Monday (or the next working day). Orders placed before 7pm Monday to Thursday leave the next morning. Orders ship every week-day, Monday to Friday. Everything showing in stock online, is in stock right here, right now, in Auckland NZ, ready to ship. The rest of the North Island and the South Island: Standard $7, signature required adds $2, or rural is $11. Plants and fragile or oversize products have their own rates (worked out in the cart based on what's in your order). Shipping is FREE for all orders over $100. For orders under $100: Auckland Standard $5, signature required adds $2 or rural is $9. ![]()
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